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Reckitt Benckiser has warned customers that they could encounter delays in receiving products as the UK household goods company works “round the clock” to recover from the large-scale cyber attack that affected some of the world’s biggest companies this week. The FTSE 100 company, which produces Nurofen painkillers, Durex condoms and Cillit Bang cleaners, said on Friday that customers in some countries were experiencing delays to deliveries. Reckitt said it was “working around the clock to minimise the impact” but had isolated the virus and was getting critical business systems back up and running. “At this stage we cannot quantify the scale and impact to our business,” it said. Operations at dozens of companies — including US food group Mondelez International, shipping company AP Moller-Maersk, advertising agency group WPP, US drugmaker Merck, and Russian oil producer Rosneft — were hit by the attack, which began on Tuesday and spread across more than 60 countries. Maersk, which was one of the companies worst affected by the attack, tried to reassure its customers by the end of the week that its operations were “running close to normal again”. But several of its ports, run by its APM Terminals subsidiary, are still affected, including Rotterdam and Los Angeles. Its container shipping businesses — the world’s largest, responsible for transporting 15 per cent of global seaborne freight — set up booking forms separate from the main network to allow customers to reserve transport. “Our vessels remain fully operational and cargo in transit is being handled close to normal,” Maersk Line said. Mondelez, which makes Oreo biscuits and Cadbury chocolate, said on Friday that it was still working to get its operations fully restored. The disruption hit the last four days of Reckitt’s second quarter. The group is due to report its first-half results on July 24.

Source: Financial Times